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customer service

2 Articles

A finger resting on a yellow star with four blank stars to the right of it, meaning it's a 1 star rating.

Word (and Warning) to the Wise: Site Downtime isn’t Just a Technical Issue — it’s a Customer Experience Problem

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3 Min Read

Word (and Warning) to the Wise: Site Downtime isn’t Just a Technical Issue — it’s a…

Photograph of a corn field set against a bright blue sky. Test on it reads "If You Build It, They Won’t Come: 5 Big, Scary and Costly e-Commerce Site Mistakes"

If You Build It, They Won’t Come: 5 Big, Scary and Costly e-Commerce Site Mistakes

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5 Min Read

If You Build It, They Won’t Come: 5 Big, Scary and Costly e-Commerce Site Mistakes by Louis Kingston In…