100% Solutions, Zero Snark: What Makes AlertBot Customer Support Superior

Let’s start with a blatant truth: If we tell you that AlertBot offers “superior customer support,” then you are perfectly within your rights to respond with a tepid “meh,” or perhaps an irritated “so what?”

Why? Because EVERY COMPANY in this industry claims to offer amazing customer support. Of course, many of them provide mediocre customer service, and a few of them deliver awful customer service. But according to their advertising, marketing, and sales team, their customer service is nothing short of blissful and life-changing.

And so, to get back to the point: We understand that you might shrug and roll your eyes when we claim to offer incredible customer service. You’ve heard that generic song sung before by many companies, many times. It was nice at first, then it became boring, and now it’s just annoying.

At AlertBot, we don’t just talk about providing superior customer support, we back up this claim with action, and stake our reputation on it. Here is what you can expect:

• You will always connect with a qualified expert.

Have you ever asked a company for help, and quickly realized that YOU know more about the product or service than THEY do? It’s a scary, sinking feeling. Kind of like boarding a plane and seeing the pilot leafing through a copy of “Flying for Dummies.”

We are not about causing uneasy, sinking feelings. When you contact our team, you will always connect with a qualified expert. Be assured that your assigned expert understands our solution and technology inside and out, and also has vast experience dealing with various use cases and scenarios.

And in the rare event that your assigned expert cannot answer your question or solve your problem, then they will take full ownership, stay focused, and achieve a resolution as quickly as possible. They will take your matter as seriously as you do — perhaps even more.

You might be thinking: “This sounds good, but isn’t it the norm?” The answer is no. Experts aren’t cheap and easy to find (and keep!). Many companies cut corners in this area by staffing their support team with untrained, unqualified people who take 10 times as long to solve a problem 1/10^th as competently.

• You can always expect a timely response.

When customers contact our support team, they aren’t doing it because they have a new joke they want to share, or want to discuss the latest Taylor Swift rumor. They are calling us because they have a PROBLEM THAT THEY WANT TO SOLVE.

It could be a relatively minor problem, or it could be a large scale 5-alarm whopper of a crisis. Regardless of the scope: our customers contact us because they need something to happen or stop happening — and FAST.

We get it. And that’s why we respond rapidly to all support requests, and treat them as urgent and time sensitive. Many other companies don’t do this, and some simply can’t because they don’t have the qualified people — or enough of the qualified people.

• We are very friendly.

As customers — either getting support for something we own personally, or on behalf of our company —we have all been there many times: we (eventually) get the technical answers and help we need, but the experience is something between unpleasant and humiliating. Sadly, some people cannot feel smart unless they go out of their way to try and make other people feel stupid.

At AlertBot, we are all about educating and empowering our customers. We are professional and friendly, and actively LISTEN to our customers to fully understand their issues, so that we can determine the best way to approach and address them. We’re about solutions, not snark!

In fact, many of our customers have formed relationships over the years with different members of our support team, and ask for them by name. We see that as a clear sign that we are doing the right things, the right way.

What’s more, we communicate effectively and clearly with different types of roles. When we’re communicating with technical experts, we speak fluent techie, right down to the smallest, geekiest detail. And when we’re communicating with CEOs and other non-technical leaders, we focus on objectives, timelines, expectations, and the big picture — because that’s what matters most.

Straight from Our Customers

To prove that we “walk the talk,” here is a sampling of what some AlertBot customers have say about their customer support experience:

• “The other thing that sets AlertBot apart is true world class support. In my role, my team has to work with many other technical support teams and I can tell you that the team we work with at AlertBot is not only very knowledgeable, but are also very easy to work with and are super-fast to respond to our needs.”

• “I’ve used AlertBot at several companies – the level of customer support and uptime have kept me a customer.”

• “This product was very easy to setup and use. Tech support has been very responsive and knowledgeable, which is very important to me.”

• “Very happy with the product and service.”

• “We cannot say anything bad about it. They respond quickly to support requests and emails too.
  Highly recommend it.”

• “Easy to use, great Customer Service/Support Team.”

You will find many more reviews at Capterra.com (customer support rating 5/5), SoftwareAdvice.com (customer support rating 5/5), and G2.com (customer support rating 9.8/10).

Discover why some of the world’s largest and most successful companies trust AlertBot — and our legendary customer support! — to keep their websites operational and optimized.

Start a free trial of AlertBot today. There is nothing to download or install, no billing no billing information is required, and you will be 100% setup in minutes. Get started now: click here.