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Alerting Contacts
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| Supported Alerts |
 Pager |
 Cell Phone |
 SMS Via Email |
 Email |
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The primary feature of any website or server monitoring service is the ability to alert the
appropriate people when an error is detected. AlertBot has taken this feature to the next level by allowing you to
configure exactly when each contact is alerted through what we refer to as an Escalation Schedule.
An Escalation Schedule allows you to specify who gets alerted and when - during the server
error period. This gives you the flexibility of deciding which employees to
alert before others; or notifying a select group of employees at the same
time. You can even alert each employee through multiple contact methods (i.e. pager, email, and cell phone).
Example Escalation Schedule
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| Time |
Contact Name |
Method |
| 0:01 | Amy (tech support) | Email |
| 0:01 | Amy (tech support) | Pager |
| 0:08 | Joe (webmaster) | Pager |
| 0:30 | Tom (server admin) | Cell Phone |
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This example illustrates how a typical escalation schedule can be configured. To the right, you can see how easy it is to
define the escalation schedule. Note that the "Time" column is referenced from the first error-detection
time. The figure below illustrates how this
escalation schedule would play out during a real downtime event.
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The AlertBot Service detects an
error with your website or server and analyzes the
problem. |
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The AlertBot Service notifies Amy
(tech support) by both Email and Pager. Amy immediately tries some
quick and easy fixes like restarting the servers. |
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As defined in the
Escalation Schedule, the AlertBot Service now alerts Joe (webmaster) by pager
since Amy was not able to fix the error within the 8 minutes. Joe
now gets to work trying to fix the problem. |
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Since neither Amy nor
Joe were able to fix the error within 30 minutes, the AlertBot Service now sends
Tom (server admin) an alert via his cell phone. |
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45 minutes after the
error started, it has been fixed. The AlertBot Service detects this and notifies
everyone that the error has been corrected. |
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